WHERE HAS THE SERVICE GONE?
The hospitality industry is a tough one. It is about the people. In my recent assignment as General Manager of a hotel in Chobe Botswana for two years I
THE ELEVATOR PITCH IS ALIVE
As I approached the lift, at a Harare downtown hotel, a few weeks ago, I debated whether to climb the stairs or take the lift. Let me start networking in the lift I thought.
BOUNCE BACK FROM DEFEAT
We are not promised a rose garden. Do you remember the song,” I beg your pardon I never promised you a rose garden,” by Lynn Anderson? I am reminded of it as I think about how to view defeat and setbacks.
DEFINE YOURSELF – 3 QUICK STEPS
Many times, we allow others to define who we are. We tend to be affected in the first instance by others and learn as time goes on to listen to ourselves.
MOTHER’S DAY – REFLECTIONS ON A MOTHER’S EXPERIENCE
I am not a fan of Mother’s Day etc. because it seems to be so commercial and obligatory. I would rather have something from the heart on a random day.
FOLLOW YOUR OWN PATH
On reflection, my path was not my dream. I wanted to study journalism at Rhodes University in Grahamstown. When my parents refused for my best friend’s family to pay for me to attend university with their daughter who was off to study pharmacy I was devastated.
SHORTCUTS
The one thing that is apparent since being back in Harare is that businesses are taking shortcuts in operations. Is it our background of lack and of creating what we can with what we have?
COMING HOME
Zimbabweans have an invisible bungee cord attached. How ever far we venture the yearning to return home beckons. Absence makes the heart grow fonder. I have returned to Harare after two years in Chobe, Botswana.
IS PERCEPTION REALLY REALITY?
In marketing, the term, “perception is reality,” has been used to reinforce that the way customers view products and services is reality. Is that it the truth or is a viewpoint? Is it the truth even reality?